Read this first. This page is a plain-English summary of the terms that apply to work by Ohio Water Heater Authority, a Transit & Flow™ company. It is written to be understood, not to replace the estimate you sign. If anything here differs from your signed estimate, the signed estimate governs. Nothing on this page is legal advice.
Estimates and the final price
Prices on this site are installed starting-at prices covering the unit, standard installation, the permit at cost, haul-away and startup testing. On site, the technician verifies venting, fuel or electrical, water pressure and access, and gives you an estimated installed price in writing. That estimate is your final price unless you approve an additional item from our published adder list, each marked required, recommended or optional. If the estimate changes your decision, you may decline and owe nothing for the visit.
Approval before added work
No work starts before you approve the estimated installed price in writing, and nothing is added during the job without a second written approval. If the technician finds a condition after work has begun, the work pauses, you see the item and its price, and you decide. Declining an item the code requires may mean we cannot complete the installation, and we tell you that before you decide.
Payment
A 50% deposit is due to confirm an installation window and is applied in full to your final invoice. The balance is due when the installation is complete, tested and documented, before the technician leaves. We accept major credit and debit cards, ACH bank transfer and checks payable to Transit & Flow, LLC. The deposit is fully refundable if you cancel at least 24 hours before your window. If we cannot complete the work in the confirmed window, you choose a new window or receive a full refund of the deposit. Financing options are being finalized and the financing page explains the current status. If an invoice remains unpaid after 30 days, our billing lead calls you to resolve it before any further step is taken.
Your right to cancel
When a sale is made at your home, the Ohio Home Solicitation Sales Act gives you the right to cancel within three business days after you sign, for any reason, by written notice to us. Your signed estimate includes a notice of cancellation form. If you cancel inside that period, any payment is refunded. If you ask us to start work sooner because you need hot water, we ask you to confirm that in writing, and the law then allows a charge for work actually performed before a cancellation.
Workmanship warranty
| Tier | Workmanship warranty | What it covers |
|---|---|---|
| Essential | 1 year | Our labor and the connections, fittings, venting and code items we installed |
| Preferred | 2 years | Same coverage, plus the accessories included in the tier |
| Authority | 5 years | Same coverage, plus the accessories included in the tier and the first year of the maintenance plan |
The workmanship warranty starts on the installation date on your invoice and covers defects in our work, such as a leaking joint we made. It does not cover the water heater itself, damage from freezing, flooding or fire, water pressure above 80 psi without a working pressure-reducing valve, sediment or scale from skipped maintenance, alterations by anyone other than us, or consequential damage such as flooring or drywall. Covered work is corrected at no charge.
Manufacturer warranty
The tank or heat exchanger and the parts inside the heater are covered by the manufacturer’s warranty, typically 6, 10 or 12 years for tanks and 12 to 15 years for tankless heat exchangers. For heaters we supply, we register it in your name. A manufacturer’s warranty usually covers the part, not the labor. We manage warranty replacements, and any labor the manufacturer does not cover is quoted in writing first.
Customer-supplied units
We install water heaters you buy elsewhere at the labor-only prices on the customer-supplied installation page. We verify the unit matches your fuel, venting, size and space and will not install one that is unsafe, damaged or mismatched. Our warranty covers our work only; the unit and its warranty are between you and the seller or manufacturer. If a customer-supplied unit cannot be installed for a reason we disclosed in advance, a $149 trip fee applies.
Scheduling, holds and rescheduling
A window you select on the online calendar is held for 15 minutes while you complete the booking, then released. A confirmed booking may be rescheduled or cancelled at no charge by calling 844-792-8374; we ask for notice by 7 pm the day before so the slot can go to someone else, but there is never a charge for a visit that does not proceed. If we cannot make a window, we tell you as early as we know and offer the next available one.
Emergency fee and free diagnostic
Same-day priority after the 1 pm cutoff or outside 7 am to 7 pm carries a $199 emergency fee, stated before you book; it does not change the installed price of the heater. A diagnostic visit is free. Neither fee is charged without disclosure first.
Permits and inspections
We pull a permit for every replacement where the jurisdiction requires one and pass the fee through at cost. Where an inspection is required, we schedule it and you agree to allow access. A correction an inspector requires to our work is made at no charge; a correction to a pre-existing condition outside our scope is quoted in writing.
Access and site conditions
You agree to provide access to the heater, the electrical panel or gas shutoff, a water shutoff and a drain, and to move stored items that block the route. Additional labor for narrow stairs or long carries is a published adder that applies only when access adds real time. We protect floors and clean the work area, but we are not responsible for pre-existing damage or for conditions hidden inside walls, floors or the old equipment.
Limitation of liability
We are responsible for our work and for damage our crew causes through negligence, and we carry insurance for that purpose. To the extent Ohio law allows, we are not responsible for indirect losses such as lost time, lost income or hotel costs, or for damage caused by a product defect, a pre-existing condition, water pressure or quality, or skipped maintenance. Otherwise our responsibility is limited to the amount you paid for the work in question. Leak sensors and shutoff valves reduce risk; they do not guarantee that water damage will never occur.
Governing law
These terms and your signed estimate are governed by the laws of the State of Ohio, and disputes belong in the courts of Franklin County, Ohio. Nothing here limits rights under Ohio consumer protection law that cannot be waived.
Changes and contact
We may update this summary; the version on your signed estimate applies to your job. Last updated September 26, 2026. Questions go to 844-792-8374, answered 24/7, or in writing to Ohio Water Heater Authority, 10 N. High St., Suite 217, Columbus, OH 43215. Our privacy policy explains how we handle your information.
Ohio Water Heater Authority is an independent, privately owned water heater service company and a Transit & Flow™ company. We are not a government agency and are not affiliated with the State of Ohio or any public utility.
Ready to see the price?
Every installed price on this site follows these terms. Choose a heater and tier, or call 844-792-8374.
