Phones are answered 24 hours a day, every day of the week, by a person, not a menu. If your heater is leaking, call now and use the shutoff steps on the emergency page while you wait. For everything else, the table below sends you to the fastest route.
Contact details
| Channel | Detail |
|---|---|
| Phone | 844-792-8374, answered 24/7 |
| Office | Ohio Water Heater Authority, a Transit & Flow™ company, 10 N. High St., Suite 217, Columbus, OH 43215. Administrative office, no showroom. |
| Online booking | Check live availability for two-hour windows, 7 am to 7 pm |
| Careers | careers@ohiowaterheaterauthority.com, or see the careers page |
The fastest route for each request
| I need to | Best way to reach us | What to expect |
|---|---|---|
| Get a price for a new water heater | Use the quote builder, or call 844-792-8374 | Installed starting-at prices online in a few minutes. Quote requests are confirmed within 15 minutes during business hours. |
| Replace a leaking or failed heater today | Call 844-792-8374 | Same-day windows in Columbus and the inner suburbs when booked before 1 pm. After the 1 pm cutoff or outside 7 am to 7 pm, a $199 emergency fee is stated before booking. |
| Ask about a job that is booked or in progress | Call 844-792-8374 and give the address on the booking | The coordinator can see the window, the technician assignment and the estimate, and can reschedule or add notes. |
| Ask a billing or warranty question | Call 844-792-8374 and ask for billing | Invoices, payment confirmations and warranty documents are re-sent the same day. Warranty claims are scheduled as service visits. |
| Press or editorial | Call 844-792-8374 and ask for the editorial team, or write to the office address | Replies within five business days. See the editorial team page. |
| Apply for a job | Email careers@ohiowaterheaterauthority.com | Every application receives a reply. Open roles are on the careers page. |
| Offer a product or service as a vendor | Write to the office address, attention Operations | We review vendor proposals monthly and reply only when there is a fit. |
Response times
- Calls are answered live 24 hours a day, seven days a week.
- Online quote requests and bookings are confirmed within 15 minutes during business hours, by text or email.
- Billing, warranty and documentation requests are handled the same business day.
- Editorial, press and vendor correspondence receives a reply within five business days.
Live availability
The calendar below is the one our dispatcher works from. Pick a two-hour window and it is held for you while you complete the booking.
Before you call about a price
Most pricing questions are answered faster on the site. The pricing page lists every tier for every heater type, the size calculator tells you which size fits your household, and the how it works page explains what happens from booking to hot water.
Ohio Water Heater Authority is an independent, privately owned water heater service company and a Transit & Flow™ company. We are not a government agency and are not affiliated with the State of Ohio or any public utility.
Get your price without a call
Choose a heater and tier, see the installed starting-at price, and book a window. Or call 844-792-8374, answered 24/7.
