We serve Central Ohio from one office in downtown Columbus, with crews that live and work in the area. Coverage is organized in three rings, and the ring decides two things: whether a same-day window is available and which office issues your permit. Enter your address in the calendar below and both are confirmed automatically.
Coverage at a glance
| Ring | Cities and areas | Scheduling | Permit office and pass-through fee |
|---|---|---|---|
| Columbus core | City of Columbus, all neighborhoods inside city limits | Same-day windows when booked before 1 pm; otherwise next available two-hour window, 7 am to 7 pm | City of Columbus Department of Building and Zoning Services, $140 Approved Minor Work Permit, including one inspection; $275 full mechanical, electrical and plumbing permit only if the work falls outside the minor work list |
| Franklin County and inner suburbs | Dublin, Westerville, Worthington, Upper Arlington, Grove City, Gahanna, Hilliard, Reynoldsburg, Whitehall, Bexley, Grandview Heights, Canal Winchester, Pickerington, Groveport, and unincorporated Franklin County | Same-day windows when booked before 1 pm; otherwise next available window | Dublin: $135 administrative fee plus $20 per fixture. Grove City: $25 application plus $10 per inspection plus the 1% state fee. Hilliard residential plumbing permits go through Franklin County Public Health (since May 1, 2026). Worthington, Whitehall and Bexley run their own building departments. Westerville, Upper Arlington, unincorporated Franklin County and all other suburbs: passed through at cost, confirmed at booking. |
| Outer ring | Delaware, Powell, Lewis Center, Sunbury, Galena, New Albany, Plain City, Marysville, London, Lancaster, Newark, Pataskala | Next-day service. Same-day is not offered in the outer ring. Installed prices include a distance adjustment for travel time: 3% for Delaware, Powell, Lewis Center, New Albany, Sunbury, Galena, Plain City, Marysville, London and Pataskala; 6% for Lancaster, Newark, Heath, Circleville and similar extended-area towns. The adjustment is shown on your quote. | Delaware Public Health District for most addresses in Delaware, Powell, Lewis Center, Sunbury and Galena, $60 flat for a residential water heater replacement. Other outer-ring jurisdictions: passed through at cost, confirmed at booking. |
Permit fees are passed through at the jurisdiction’s cost with no markup and appear as their own line on your estimate. Where a jurisdiction requires an inspection, we schedule it and tell you what to expect. Fees change from time to time; the figure on your estimate is the current one on the day it is written.
City pages
Permit office, scheduling, ZIP codes and installed pricing for each city: Columbus, Dublin, Westerville, Worthington, Upper Arlington, Grove City, Gahanna, Hilliard, Reynoldsburg, Bexley, Pickerington, Delaware, Powell, Lewis Center, New Albany.
Same-day and next-day, explained
Same-day service means a two-hour window later today, and it is available in the Columbus core and the inner suburbs when you book before 1 pm. That cutoff exists because a replacement takes two to three hours and the crew needs to finish before 7 pm. In the outer ring, drive time means a same-day promise would be broken too often, so we offer next-day windows there and keep them. If you need a same-day window after the 1 pm cutoff or outside 7 am to 7 pm, a $199 emergency fee applies and is stated before you book. The installed price of the heater does not change. The emergency replacement page has the shutoff steps for a leaking tank.
Columbus core
Inside Columbus city limits the housing stock ranges from 1900s brick in German Village and Olde Towne East to 1950s ranches in Northland and new construction on the edges. Atmospheric vent chimneys, closed systems behind pressure-reducing valves and tight utility closets are common, and each affects what a code-compliant replacement includes. The Columbus page covers the specifics, the city permit and the tiers for the replacement we do most often, a 40-gallon gas tank.
Inner suburbs
Dublin, Westerville and Upper Arlington run their own building departments and issue water heater permits; Dublin charges a $135 administrative fee plus $20 per fixture. Worthington, Grove City, Gahanna, Hilliard, Reynoldsburg, Whitehall, Bexley, Grandview Heights, Canal Winchester and Pickerington are served the same day as Columbus. Worthington, Whitehall and Bexley run their own building departments, and Hilliard residential plumbing permits have gone through Franklin County Public Health since May 1, 2026. Permit fees are passed through at cost, and the authority and fee are confirmed for your address at booking. Much of the housing here dates from the 1960s through the 1990s, which usually means a basement or first-floor utility room with a B-vent and, in newer homes, a power vent unit that exhausts through a sidewall. Many of these homes have a pressure-reducing valve on the main, which makes the system closed and an expansion tank Required.
Outer ring
Delaware, Powell, Lewis Center, Sunbury and Galena are permitted for most addresses through the Delaware Public Health District, which charges $60 flat for a residential water heater replacement. New Albany, Plain City, Marysville, London, Lancaster, Newark and Pataskala are permitted through their local offices, with the fee passed through at cost and confirmed at booking. Homes here are more often on wells, which changes the sediment and hardness picture and makes a long-life anode and an expansion tank worth discussing. Service is next-day, booked on the same live calendar. Because each visit carries more drive time, installed prices here include a distance adjustment of 3%, or 6% in the extended area around Lancaster, Newark and Circleville. It is applied automatically and printed on your quote, never added later.
Not on the list?
The calendar checks your address against our current coverage. If your town is not listed here and the calendar does not offer a window, call 844-792-8374 and a coordinator will tell you whether we can reach you and when. We would rather say no than promise a window we cannot keep.
Everything else about a replacement is the same in every ring: installed pricing in three tiers, a two-hour window, a permit where required, photos and readings on every job, and a workmanship warranty of 1, 2 or 5 years by tier. The how it works page walks through it.
Ohio Water Heater Authority is an independent, privately owned water heater service company and a Transit & Flow™ company. We are not a government agency and are not affiliated with the State of Ohio or any public utility.
Check your address
See live windows for your address and the installed price for your heater. Or call 844-792-8374, answered 24/7.
