We install and service one appliance, with published installed prices, a live calendar, photos and readings on every job, a permit on every replacement and no commission on upgrades. That model depends on people who like doing the work properly more than they like selling.
Roles we hire
| Role | What the work is |
|---|---|
| Water heater installer | Replace tank, power vent, tankless and hybrid water heaters in Central Ohio homes. Verify venting, gas or electrical, pressure and expansion before setting a unit. Complete the photo and readings record on every job. Experience with gas piping and venting matters more than a specific certificate. |
| Service technician | Diagnose no-hot-water, leaks, noise and error codes. Perform flushes, descaling, anode service and repairs, and recommend replacement only when the tests support it. Explain findings to homeowners in plain language. |
| Dispatch and customer success coordinator | Answer the phone on a rotating schedule (the line is covered 24/7), confirm online bookings within 15 minutes, manage the calendar, send documentation and handle billing questions. Part-time and full-time schedules exist. |
| Apprentice | Work alongside an installer, learn the checklist, the codes and the manuals, and progress to running your own jobs. No prior trade experience required, but you need a clean driving record and the ability to lift and carry with a partner. |
What we offer
- Steady, predictable work in one trade, close to home. Our service area is Central Ohio and our crews sleep in their own beds.
- Pay that does not depend on selling. Installers and technicians are not paid commission on tiers or accessories, so you are never asked to push a product a homeowner does not need.
- A schedule you can see. Windows are booked on a live calendar between 7 am and 7 pm, with a rotation for weekends and evenings and no surprise dispatch after your day ends.
- Stocked trucks and a short parts list. Because we do one thing, the truck carries what the job needs and you spend less time at the supply house.
- Training on codes and manufacturer manuals, and support toward the licenses and certifications that matter in Ohio.
- A path forward. Apprentices become installers, installers become lead technicians, and lead technicians help write the checklist the whole company follows.
Specific pay, benefits and schedule details are discussed in the first conversation and put in writing in any offer. We do not publish figures here because they differ by role and experience.
What we expect
- Care for the home. Floor protection, clean joints, a tidy vent run and a basement left cleaner than you found it.
- The checklist, every time. Venting, combustion air, gas or electrical, pressure, expansion, T&P discharge and drain path are verified before a unit is set, and the record is complete before you leave.
- Plain explanations. Homeowners approve work in writing, so they need to understand what is required, what is recommended and what is optional.
- Reliability. Windows are promises. Arrive inside them, or call ahead.
- A valid Ohio driver’s license and a driving record our insurer accepts, and the ability to pass a background check.
- For installer and technician roles, the credentials the role requires under Ohio law, or the willingness to earn them with our support.
How to apply
Send an email
Write to careers@ohiowaterheaterauthority.com with the role in the subject line. Attach a resume if you have one, or describe your experience in a few paragraphs. Photos of your own work are welcome.
A phone conversation
A member of the operations team calls within five business days to talk through the role, the schedule and the pay range.
A working interview
Installers and technicians ride along on real jobs for a day and walk through the checklist with a lead technician. Coordinators sit with the dispatch team for a shift.
An offer in writing
Pay, schedule, start date and any credential support are put in writing before you accept.
Equal opportunity
Ohio Water Heater Authority, a Transit & Flow™ company, is an equal opportunity employer. We consider every applicant without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by federal, state or local law. If you need an accommodation during the application process, say so in your email and we will arrange it.
Questions before applying? Call 844-792-8374 and ask for operations. The about page explains how the company is organized and why it does one trade.
Apply by email
Send your resume or a short description of your experience to careers@ohiowaterheaterauthority.com with the role in the subject line.
