Most water heater replacements in Central Ohio are handled as a side job, priced over the phone, changed at the door and finished with a receipt that has no photos and no permit number. We built Ohio Water Heater Authority to do the opposite, and to do it for one appliance only.
Who we are
Ohio Water Heater Authority is a specialist brand of Transit & Flow, LLC, a Columbus home services company that started in 2025 and operates plumbing, HVAC, drain and sewer, water heater, sump pump and restoration divisions. In 2026 the water heater work moved under its own name, with its own crews, its own price book and its own calendar. The parent company stands behind every job.
A Transit & Flow™ company, Columbus, Ohio.
The family has three parts. Transit & Flow Group is the parent, serving homeowners, landlords and facilities managers as one accountable partner across every trade. Transit & Flow Plumbing & HVAC handles plumbing, drains, sewer, sump pumps, heating and cooling for homes. Ohio Water Heater Authority is the water heater specialist, which is why our crews, our price book and our calendar deal with nothing else.
We serve Columbus, Franklin County and the surrounding counties from our office at 10 N. High St., Suite 217, Columbus, OH 43215. Phones are answered 24/7, and the online calendar shows the same open windows the dispatcher sees, 7 am to 7 pm, seven days a week. You can read the full coverage list on the service areas page.
Why one trade
A water heater is a pressure vessel connected to a gas line or a 240-volt circuit, a vent and every fixture in the house. Installing one well means knowing venting, combustion air, expansion control, Ohio’s plumbing and fuel gas provisions and a dozen manufacturers’ manuals. A specialist does it every day, and that shows up in four places.
- Stock. Trucks carry 40, 50 and 75-gallon gas and electric tanks, so most replacements finish in one visit.
- Pricing. When every job is the same trade, the cost of the standard job is known, and the list of things that can change it is short enough to publish. That is what makes installed pricing possible.
- Training. Every technician works from one checklist built on the 2024 Ohio Plumbing Code, the Residential Code of Ohio, the Ohio fuel gas provisions and the manufacturer’s instructions.
- Records. The documentation from every job follows one format, so a home inspector, a warranty department or the next technician can read it in a minute.
What we promise
Installed pricing
Every heater is priced in three tiers, Essential, Preferred and Authority, and the price you see online is the installed starting-at price: unit, standard installation, permit at cost, haul-away and startup testing. On site the technician confirms an estimated installed price in writing. Nothing is added without your approval. We do not promise the lowest price, only a complete one.
A real calendar
The booking calendar shows live two-hour windows between 7 am and 7 pm, seven days a week. You choose the window. Nobody calls you back to negotiate a different one, and a 50% deposit, applied in full to your final invoice, confirms it.
Documented work
Before the technician leaves you have photos of the old and new installation, model and serial numbers, the permit record, the readings taken and the written warranty terms for your tier. The how it works page lists every item.
Code first
Venting, combustion air, gas line size or electrical circuit, static water pressure, expansion control and the T&P discharge are verified before a new heater goes in, not after. We will not install a unit that is unsafe or mismatched to the home, including a unit you bought yourself. When a code item is missing, you see it on the estimate marked Required, Recommended or Optional, with a price from the published list.
How the company is run
We describe leadership by role rather than by name, because the checklist matters more than who holds it on a given day. The brand is led by the founder and chief executive of Transit & Flow, who sets pricing policy and the rule that nothing is added to a job without written approval. An operations lead runs dispatch, the calendar and the price book. A technical reviewer, a licensed tradesperson, owns the installation checklist and reviews every guide on this site. Field technicians install and service heaters. Customer success coordinators answer the phone and manage bookings. Nobody in the field earns commission on upgrades. The editorial team page describes the roles behind this site.
Company facts
| Item | Detail |
|---|---|
| Legal entity | Transit & Flow, LLC, doing business as Ohio Water Heater Authority |
| Parent company | Transit & Flow Group, Columbus, Ohio |
| Sister brand | Transit & Flow Plumbing & HVAC |
| Headquarters | 10 N. High St., Suite 217, Columbus, OH 43215 |
| Phone | 844-792-8374 |
| Hours | 7 am to 7 pm, seven days a week, for online booking and installations; phones answered 24/7 |
| Service area | Columbus, Franklin County and the inner suburbs with same-day windows when booked before 1 pm; the outer ring of Central Ohio next-day |
| Licensing | Work is performed by appropriately licensed personnel or partners. Ohio licenses plumbing and HVAC contractors through the Ohio Construction Industry Licensing Board (OCILB). |
| Founded | Transit & Flow, LLC in 2025; the Ohio Water Heater Authority brand launched in 2026 |
| Ownership | Independent and privately owned |
Independence
Ohio Water Heater Authority is an independent, privately owned water heater service company and a Transit & Flow™ company. We are not a government agency and are not affiliated with the State of Ohio or any public utility. The word Authority in our name describes what we aim to be on one subject. It does not describe any official standing, and no agency, utility or manufacturer endorses us. The full independence statement explains the name.
Where to go next
Read why we built the company this way, the ten things a replacement with us includes that most do not. Read the editorial standards for how this site is written and reviewed, the reviews page for how we collect them, careers for the roles we hire, or contact for the fastest route to a person.
Start with the price
Choose a heater and tier, see the installed starting-at price, and book a two-hour window. Or call 844-792-8374, answered 24/7.
