Effective date: September 28, 2026. This policy explains what Ohio Water Heater Authority, a brand of Transit & Flow, LLC, collects when you use OhioWaterHeaterAuthority.com or hire us, why, who we share it with and the choices you have. If it does not answer your question, call 844-792-8374.
What we collect
| Information | When we collect it |
|---|---|
| Contact details: name, phone number, email address | When you request a quote, book a window, call us or apply for a job |
| Service address and access notes | When you book or request a quote, so we can confirm coverage, the permit jurisdiction and the route into the home |
| Photos you upload | When you use the find-my-heater tool or attach photos to a quote request, to identify your likely heater and plan the visit |
| Quote answers: heater type, size, fuel, venting, household size, tier | When you use the quote builder, size calculator or improve-my-system tool |
| Job records: estimates, approvals, invoices, technician photos, readings, permit records, warranty registrations | During and after a service visit |
| Payment confirmation | When you pay. Card numbers are handled by our payment processor and are not stored on our systems |
| Device and usage data: pages viewed, approximate location, browser and device type, referring site | Through Google Tag Manager and Google Analytics, only after you consent in the cookie banner |
| A first-party attribution cookie | Set when you arrive, recording the source that brought you here. It contains no personal details |
| Call and text records | When you call or text us: the number, the time and the notes a coordinator takes to handle your request |
Why we collect it
- To give you a price, confirm coverage and book and complete your installation, repair or maintenance.
- To pull permits, schedule inspections and register manufacturer warranties on your behalf.
- To send booking confirmations, reminders, documentation and, after a completed job, one review request.
- To understand which pages and channels are useful, so we can improve the site. Analytics runs only with your consent.
- To honor warranties and meet legal obligations, such as tax records and Ohio Home Solicitation Sales Act notices.
We do not sell your personal information, and we do not share it with data brokers or advertisers for their own use.
Who we share it with
We share information only with the parties needed to do the work, and only what each one needs.
- Our field-service software. The system that holds bookings, estimates, job records and invoices. It processes data on our behalf under contract.
- Our payment processor. Handles card and bank payments. It receives your payment details directly; we receive a confirmation.
- Permit offices. The city or county building department receives your address and the job details required to issue a permit and schedule an inspection.
- Manufacturers. When we register a warranty for a heater we supplied, the manufacturer receives your name, address, the serial number and the installation date.
- Licensed subcontractors. When a job needs a licensed electrician, that contractor receives your address, contact details and the scope of the electrical work.
- Address suggestions. When you type your address on the booking page, what you type is sent to Google Maps Platform to suggest matching addresses, under Google’s terms.
- Messaging, email and analytics providers. Deliver texts, emails and, with your consent, analytics under Google’s terms.
- Legal and safety. When the law requires it, to protect someone’s safety, or to enforce our terms.
Text messages
When you give us your mobile number and agree to receive texts, we send booking confirmations, arrival notices, documentation links and one review request after a completed job. Message frequency depends on your job, and message and data rates may apply. Reply STOP at any time to stop, and reply HELP for help or call 844-792-8374. Stopping texts does not cancel a booking; we will use phone or email instead. We do not share your mobile number or consent with third parties for their marketing.
Cookies and analytics
The site sets a first-party attribution cookie when you arrive. Google Tag Manager and Google Analytics load only after you choose Accept in the cookie banner, and you can change that choice at any time in the footer. If you decline, the site works the same and no analytics data is collected.
How long we keep it
- Quote requests that do not become a booking: 12 months, then deleted.
- Job records, estimates, invoices, photos and permit records: for the life of the warranty plus the period Ohio tax and business record rules require.
- Uploaded photos from the find-my-heater tool that are not attached to a booking: 90 days, then deleted.
- Call notes and text history not tied to a job: 12 months.
- Job applications: 12 months after the role closes, unless you ask us to remove yours sooner.
- Analytics data: retained according to the Google Analytics retention setting we choose, currently 14 months.
Your choices
- Ask what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call 844-792-8374 or write to the address below, and we respond within 30 days.
- Opt out of texts by replying STOP, out of emails using the unsubscribe link, and out of analytics using the cookie settings in the footer.
- Decline to provide information. You can get a price and book by phone with only a name, phone number and address.
Children
Our services are for homeowners and adults responsible for a home. We do not knowingly collect information from anyone under 18. If you believe a child has provided us information, call us and we will delete it.
Security
Job records live in access-controlled systems used only by staff who need them. Payments go through a processor that meets payment card industry standards, and we never store full card numbers. Data moves over encrypted connections. If we learn of a breach affecting your information, we will notify you as Ohio law requires.
Changes
When this policy changes, the effective date at the top changes with it, and a material change is noted on this page for 90 days.
Contact
Privacy questions and requests go to Ohio Water Heater Authority, Privacy, 10 N. High St., Suite 217, Columbus, OH 43215, or 844-792-8374, answered 24/7. Our terms of service and accessibility statement cover the rest of how we work.
Ohio Water Heater Authority is an independent, privately owned water heater service company and a Transit & Flow™ company. We are not a government agency and are not affiliated with the State of Ohio or any public utility.
