Every guide, comparison and service page on this site carries the byline OWHA Technical Review and two dates: when it was written and when it was last reviewed. This page explains who sits behind that byline, what each role does, and how often the content is checked. We describe roles rather than individuals because crews change and the process is what keeps the content accurate.
The three roles
Field technicians
The source material for most pages comes from the people who install and service water heaters every day. Technicians supply the installation checklist, the readings they take on site, the conditions they see in Central Ohio basements and the questions homeowners ask at the door. When a guide says a finished basement needs a drain pan, that observation came from a job. Technicians also flag pages that no longer match what they see in the field.
Technical reviewer
A licensed tradesperson reviews every page before it is published and at each scheduled review. The reviewer checks each claim against the 2024 Ohio Plumbing Code, the Residential Code of Ohio, the Ohio fuel gas provisions and the manufacturer installation manuals for the units we carry. Anything the reviewer cannot verify is removed or reworded as a recommendation rather than a rule. The reviewer also owns the installation checklist that the field follows, so the site and the truck describe the same procedure.
Editor
The editor writes and edits for plain English, checks every source link, confirms that every price on a page matches the live price book on the date shown, and keeps the internal links current. The editor is responsible for the editorial standards and for the corrections log. Where AI tools assist with a first draft or with identifying a heater from a photo, the editor reads the result critically before the reviewer sees it, and photo identifications are always described as likely rather than certain.
How review works
| Trigger | What happens |
|---|---|
| New page | Written by the editor from technician material, reviewed by the technical reviewer, published with both dates in the byline. |
| Scheduled review | Every guide is reviewed at least every 12 months. The reviewer re-reads the page against current codes and manuals; the editor rechecks sources, prices and links. The reviewed date updates only when the review is complete. |
| Code or price change | When an Ohio code edition, a permit fee, a manufacturer specification or our price book changes, affected pages are reviewed out of cycle and the reviewed date updates. |
| Reader or technician report | A reported error is checked within five business days. If confirmed, the page is corrected and the change is noted on the corrections log described in the editorial standards. |
Pages that show prices pull them from the same price book the dispatcher uses, so a type page and the quote builder cannot drift apart. The date next to a price is the date the price book was last updated.
What we do not publish
- Individual names or credentials for the people in these roles. Work is performed by appropriately licensed personnel or partners, and we do not state license numbers.
- Reviews, project photos or customer names that we cannot verify. The reviews page explains how reviews are collected.
- Statistics we did not measure or cannot source. If a number appears on a page, it comes from our price book or from a source listed at the bottom of that page.
- Manufacturer or competitor text. Every page is written from scratch.
How to reach the team
To report an error, suggest a topic or ask about a page, call 844-792-8374, answered 24/7 any day and ask for the editorial team, or write to Ohio Water Heater Authority, Editorial, 10 N. High St., Suite 217, Columbus, OH 43215. The contact page lists the other ways to reach us. We reply to editorial questions within five business days.
Read the standards
The editorial standards page explains originality, sourcing, pricing accuracy, AI assistance and corrections in detail.
