Choosing a water heater is something most people do once a decade, often on a bad day. The site should not be another obstacle. This page describes the standard we build to, what we have done, what still falls short, and how to tell us.
Our target
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA across OhioWaterHeaterAuthority.com, including the quote builder, the availability calendar, the size calculator and the find-my-heater tool. Accessibility is reviewed when a page or tool is built and again when it changes, and it is part of the editorial standards that govern this site.
What we have done
- Keyboard navigation. Every link, button, form field, calendar slot and tier selector can be reached and operated with a keyboard alone, in a logical order, with a skip link to the main content on every page.
- Visible focus. The element that has keyboard focus is outlined clearly in both the light and dark color schemes, and focus is never hidden or removed.
- Contrast. Text and interactive controls meet the Level AA contrast ratios in both color schemes, and status chips such as Required and Recommended carry a text label, never color alone.
- Reduced motion. Animations and transitions respect the reduced-motion setting on your device and are turned off when it is on.
- Text alternatives. Meaningful images carry descriptive alternative text, decorative images are hidden from assistive technology, and pricing tables are real tables with headers rather than images.
- Forms. Every field has a visible label, required fields are marked in text, and errors are described in words next to the field and announced to screen readers.
- Structure and resizing. Headings run in order, landmarks mark navigation and main content, and pages stay usable at 200 percent zoom without horizontal scrolling.
- A phone alternative to everything. Every online flow on this site, including pricing, booking, sizing and heater identification, can be completed by phone at 844-792-8374, answered 24/7.
Known limitations
We are aware of the following and are working on them.
- Third-party map embeds on the service area pages do not fully support keyboard operation and screen readers. The same information is provided in text on each page, and a coordinator can confirm coverage by phone.
- The photo upload in the find-my-heater tool depends on your device’s camera or file picker, whose accessibility we do not control. The same identification can be done by phone by reading the label on your heater to a coordinator.
- Permit records issued by a jurisdiction may not be tagged for screen readers. Ask us and we will read the contents to you or provide an accessible summary.
Report a barrier
If any part of this site or any document we send is difficult to use, tell us. Call 844-792-8374 and ask for the web team, or write to Ohio Water Heater Authority, Accessibility, 10 N. High St., Suite 217, Columbus, OH 43215. Tell us the page, what you were trying to do and, if you can, the assistive technology you use. We acknowledge every report within two business days and fix confirmed barriers, or provide the information another way, within ten business days. Last reviewed September 26, 2026.
Prefer to talk it through?
Everything on this site can be done by phone. Call 844-792-8374, answered 24/7.
